Shipping, Delivery & In Store Pick Up

General Shipping Information

• In most cases, orders ship within 2-3 business days. Shipping and delivery dates are not guaranteed unless otherwise specified.
• After your package has shipped, you will receive tracking information via the email provided with your shipping information.
• Domestic orders normally arrive within 3-7 days of the ship date unless otherwise specified. Shipping delays can occur and we are not responsible for the speed at which orders arrive once they have left our facility.
  
  

Buy Online, Pick Up In Store

Order online and pick up at any store location FREE of charge. Avoid online shipping charges and shipping time, and in most cases get your order faster. Enjoy the in store pickup convenience and security of knowing that you can easily return the product if it does not suit your needs within our return policy.

I'm interested! What do I need to do?

1. Place your order on bananas.com and choose In-Store Pickup for your preferred location at checkout.
2. We'll contact you by email or phone when it's ready for pick up. Need it sooner? Just give us a call and we'll do our best to arrange that: 888-900-1959
3. Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation to your local store.
4. You have 2 options: Curbside Contactless Pickup or Pick up in Store.
   1. Curbside Contactless Pickup: When you arrive at the store location, call us and we will bring your order out, verify your ID and order confirmation, place in your vehicle and you're ready to go!
   2. Pick up In Store: Come into the store, show your ID and order confirmation, and pick up your order.

How does it work?

After you place your order online, the selected store receives your order. Then the merchandise is selected from the store's current inventory and prepared for pick up. If the items are located at another store, there may be a longer wait time as we need to transfer it to the pickup location of your choice. This is all part of our free service. 

We will contact you when it's ready and notify you if anything changes. Once your order is ready, you can choose to come into the store to pick up your order OR call us when you arrive and we will provide Contactless Curbside Pickup at your vehicle.

Most orders are ready within 24 hours; however, please allow for extra processing time depending on the item, size of order, and store location. If you need to pick up your order sooner, please give us a call at either location:

1654 2nd Street
San Rafael, CA 94901
(415) 457-7600

531 College Ave
Santa Rosa, CA 95404
(707) 542-5588

Local Delivery to your Doorstep

Bananas is here to help support your local economy. Shop local and get to your musical dreams faster!

FAST: Get Same Day Delivery starting at $35*.

Making your online shopping a little easier. We offer an easy “Order Online, Deliver to your Doorstep” service.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us for details!

*Get same day delivery for in-stock orders received and processed by 2pm, otherwise will deliver the following business day. Delivery fee is based on weight, delivery location and courier fees. Any amounts over $35 - You will be notified to approve before delivery. This is a convenience option only. Deliveries are by a 3rd party delivery service and will deliver to doorstep only. By accepting this delivery process you hereby indemnify Bananas At Large Inc of all responsibility as Bananas At Large is not the delivery agent and assumes no liability on lost or stolen products.

By choosing this option you understand and agree to the following terms:

• Some restrictions apply. For in-stock & available items only.
• You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
• Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
• Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
• You understand and accept the risk and responsibility of your package once it is delivered.
• Large items, overweight items may incur additional charges.
• Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
• If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

FREE: Free Local Delivery in 1-3 Days.

Free 1-3 day local delivery available for orders over $199*. Contact us for details!

If you aren’t in a rush to receive your items and want free delivery, choose the Free Local Delivery option at checkout. Your order will be processed and delivered within 2-3 business days. 

*Applies to full price items only. Can't be combined with any other deals or promotions including Bananas Rewards.

This service is currently available for these towns within California: Santa Rosa, San Rafael, San Anselmo, Fairfax, Larkspur, Greenbrae, Corte Madera, Novato, Sausalito, Belvedere/Tiburon, Ross, Kentfield, and Mill Valley. Shipping rates are shown at checkout. Got questions?... Contact us!

By choosing this option you understand and agree to the following terms:

• Some restrictions apply. For in-stock & available items only.
• You are requesting Bananas at Large to contract on your behalf with a 3rd party service.
• Bananas At Large guarantees the product to be delivered to your doorstep, with photo proof of delivery.
• Bananas cannot and is not responsible for the package safety or security once it is delivered to your doorstep.
• You understand and accept the risk and responsibility of your package once it is delivered.
• Large items, overweight items may incur additional charges.
• Certain delivery zones and homes with access issues may incur additional charges or may not qualify for delivery.
• If the last inventory unit is located at either our Santa Rosa or San Rafael store locations, there may be a delivery delay that may take an additional business day to have it transferred to the store closest to you.

Free shipping on many items over $100

We are currently offering FREE shipping on many items over $100 within the Continental United States. Most online orders ship from our warehouse within 3 business days. Bananas At Large reserves the right to end or change this Free Shipping offer at any time. 

Exclusions:

• Offer valid on items marked as "Free Shipping"; other discounts applied to your order could change your subtotal. Some exclusions apply.
• Offer excludes Sale and Pre-owned items.
• Express shipping orders are not eligible for Free Shipping.

Tubes

Bananas does not warranty tubes in transit. We offer tube removal and individual bubble wrap service for $45 per customer request (for standard amps, more complex amps that take more time may be a higher fee). Customers buying any tube product and having it shipped should understand and realize that Bananas cannot be responsible for damaged tubes from transit. This applies to all new and used products. Certain manufactures offer a tube warranty on their new products as a courtesy, and that is available thru the manufacturer warranty process for all new products where it applies.

Ensure Secure Deliveries with Signature Confirmation

Want more security? Request Signature Required for your online order. This service is available upon request. We apply Signature Required on all online orders over $200. Please submit in writing if for any reason you do not want this additional service. Your request must be emailed to us prior to shipping, info@bananas.com.

• Service available upon request.
• Signature Required applied to all online orders over $200.
• Limited availability to APO/FPO/DPO locations and certain Freely Associated States.
• Use with any service except Standard Mail® and Adult Signature Services.

Frequently Asked Questions

Who can pick up the order?
Only the person who placed the order online during checkout.

What do I need to bring to pick up my order?
Bring a copy of your valid government-issued ID such as a Driver's License and a digital or print copy of the order confirmation.

How long will you hold my order?
We will hold it for 7 days from when your order is ready for pickup.

Where do I go to pick up my order?
Look for a customer service desk or ask any associate to point you in the right direction.

Do you ship internationally?
Yes, we do! Bananas Is Not Repsonisbile for Tarrifs, Duties, Taxes and Customs fees. While we will ship the product fully insured, Bananas’s responibility ends when the product leaves USA. You will need to work with the shipping provider on any issues. Due to international issues, no refunds, no returns. All Sales Final. Currency Conversion Fee is 4%.

Bananas At Large is your locally family owned, trusted, musical instrument retailer for over 40 years. We offer the best, hand selected inventory of instruments from all major manufactures like Fender, Yamaha, Bose, Roland and more as well as the best, most unique, curated products from local, indy, boutique and Bespoke builders you wont find anywhere else. We also stock quality pre-owned instruments. Bananas staff are all experienced local working musicians and producers, you get the best advice and experience to back every sale. Bananas is a local warranty and service center. So you can buy with confidence. Bananas has an award winning lesson program with experienced friendly local teachers. Bananas At Large Donates over $150,000 a year in goods, services and money to your local schools, PTA’s and local school district fundraising foundations as well as local non-profit making music programs and more. Bananas at Large offers a price matching guarantee. You won’t spend more but your money will go further! Bananas offers more financing options than anyone else. See all options here - https://www.bananas.com/pages/financing. Bananas also offers optional protection plans on many products: https://www.bananas.com/protection-plans. You can get all this PLUS you earn 5% back on all of your purchases via our in-store rewards program, making your purchases with Bananas a better value than anywhere else.